Introduction
At The Winner Den, we are committed to providing a great experience with our products and services, including the Fantasy Football Manager game. This Refund Policy explains the circumstances under which we provide refunds and the process for requesting a refund for any purchases made through our website or app. Please review this policy carefully.
By purchasing our game or services, you agree to the terms outlined in this Refund Policy. If you do not agree with any part of this policy, please refrain from making a purchase or request a refund as soon as possible.
Eligibility for Refunds
Refunds may be requested for purchases made through the Google Play Store or through our website, in accordance with the rules set forth by Google Play or our internal guidelines.
You may be eligible for a refund in the following cases:
- Technical Issues or Defects
If you experience technical difficulties with the game that prevent you from using it properly, and you are unable to resolve the issue through standard troubleshooting, you may request a refund. - Unauthorized or Duplicate Charges
If you believe that you have been charged more than once for the same purchase or have been charged without your authorization, you are eligible to request a refund. - Ineligible Charges
If you were charged for in-app purchases or services that are deemed to be outside the scope of the original purchase, you may be eligible for a refund.
Refund requests for issues not mentioned above, such as personal preferences, accidental purchases, or dissatisfaction with the game, will not be eligible for refunds unless specified by Google Play’s refund policies.
How to Request a Refund
To request a refund for a purchase made through Google Play:
- Visit the Google Play Help Center.
- Go to your order history and find the purchase you would like to request a refund for.
- Follow the instructions to request a refund or report an issue with your purchase.
For issues not related to Google Play, you can reach out to our customer support team directly by contacting us at:
- Email: support@thewinnerden.com
- Subject Line: Refund Request for Fantasy Football Manager
Please include the following information in your refund request:
- Your order ID or purchase receipt number.
- A description of the issue or reason for requesting a refund.
- Any relevant screenshots or error messages.
Refund Processing Time
Refund requests will be processed as quickly as possible. Refunds typically take 5-7 business days to be reflected in your account, depending on the payment method used. Please note that Google Play’s refund policies may take longer, and refunds through Google Play are subject to their own approval and processing times.
Non-Refundable Purchases
Certain purchases may not be eligible for a refund, including:
- Completed in-app purchases: Once a purchase or subscription is successfully completed and consumed, it is generally not refundable unless there was a technical issue.
- Subscription renewals: Subscriptions are non-refundable after the renewal period has started, but you can cancel the subscription to avoid future charges.
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with the updated “Last Updated” date. Please review this policy periodically to stay informed about our refund practices.
Contact Us
If you have any questions or need assistance regarding our Refund Policy, please feel free to contact our support team:
The Winner Den Team
Email: support@thewinnerden.com
Phone: +919981055383